Council launches new website

Published: 16 November 2020

New council website homepage displayed on black monitor on white desk.

The new site will make it easier for residents, businesses and visitors to contact the council, access services and find information.

It’s now even easier than ever to access information from Derby City Council, with the launch of a new website.

The redesigned site, which launched today, will improve the experience for residents, businesses and visitors trying to contact the council, access the services, and find the information they’re looking for.

The website has been designed with mobile users in mind, meaning it is responsive to whatever device you are using – PC, laptop, tablet or smartphone.

As well as a fresh look and feel, there are several features that site visitors can enjoy;

  • Quick access to all services
  • Cleaner and consistent page layouts, less cluttered pages
  • Easier to find what you're looking for with simplified and clear navigation
  • Improved site search facility
  • Updated accessibility standards for people with visual, hearing or readability impairments
  • More representative of Derby for residents, businesses and visitors.

Councillor Nicola Roulstone, Cabinet Member for Finance and Procurement said that it was great to see the website refreshed.

We know many people want access to council services online rather than visiting a Council office or waiting in a telephone queue – especially now that we’re living through a pandemic, it’s even more important that we all try to limit avoidable travel and contact.

We’re committed to reducing processing times and costs through automating processes where possible by bringing more services online.

Plus, by getting people who are able to use the internet to self-serve, we’re able to support those who cannot use online services, by freeing up our customer advisors.

Earlier in the year, the Council asked people to access more services online, through MyAccount, a new-look service which makes it quick and easy to manage a variety of Council services online.

From telling us about something that needs cleaning up in their neighbourhood, to reporting a missed bin, residents can manage and track a range of services by signing up to myAccount.

The new website is now live. Visit to take a look! If you have any feedback about the new look and feel of the site, you can send it to us online.

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