Missed bins
Outstanding missed streets
If your bin is missed, please check this page for updates and advice.
Bins on these streets could not be emptied. We will attempt to return to collect these bins as soon as possible.
Please leave them out for collection.
Last updated: 4:30pm on Friday 3 May.
Black bins
Iron Gate
Blue bins
Ashe Place
Dashwood Street
Hall Street
Brown bins
Aston Close
Aston Lane
Avon Street
Back Lane
Balgonie Court
Bensley Close
Booton Field Crescent
Boyd Grove
Brindley Close
Broadacre Way
Brodie Close
Castleland Way
Chapel Lane – Chellaston
Clover Close
Crownland Drive
Cypress Walk
Daisy Grove
Depot Street
Derwent Rise
Fellow Lands Way
Foxdell Way
Glenwood Road
Gooseberry Grove
Gordon Road
Green Avenue
Haddon Street
Hardwick Street
Hayloft Close
Headlands Crescent
Henshall Drive
High Street – Chellaston
Hill Nook Close
Howth Close
Jubilee Road
Leveret Close
Leys Field Gardens
Lindale Way
Little Meadow Close
London Road
Loudon Street
Lower Eley Street
Loxton Court
Madeley Street
Meynell Street
Middleton Street
Moyne Gardens
Park Nook Close
Parkland Drive
Parkway
Pinegreaves Drive
Pit Close
Priory Close
Rewley Court
Ridgeway
Rose Close
Sandy Hill Close
School Lane
Second Avenue
Shelton Drive
Silverdale Close
Skipness Close
Tarina Close
Thorn Street
Tillage Crescent
Townsend Grove
Tudor Field Close
Tunstead Drive
Walnut Close
Warrendale Court
Waterford Drive
Webster Street
Welwyn Avenue
Weston Rise
Whitehaven Grove
Whittinglands Close
Willowbrook Range
Wimbourne Close
Woodgate Drive
Woodlands Avenue
Woodlands Lane
Woodthorne Avenue
Woolrych Street
Young Street
Why we have been unable to collect your bin
Collections may be missed by us for a number of reasons:
- restricted access to your road
- bad weather, badly parked vehicles or roadworks can restrict access to bins sometimes
- our vehicle may have broken down and your collection may take place later than usual
- a genuine mistake; each crew empties over 1,000 bins per day, sometimes a bin may be missed by accident.
If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow.
What to check before you report a missed bin
- Have you put the right bin out on the right day? Please check the bin day look-up tool.
- Was your bin out at 6:30am? Collections start from 6:30am so please ensure your bins are presented no later than this time on collection day.
- Is it after 4:30pm on your collection day? We collect bins until 4:30pm so we may not have got to your street yet.
- Do you have an assisted collection? Could we get access to your bin from 6:30am?
- Does your bin have an information tag on it? If so, we have missed it for a reason outlined on the tag:
- Is it very heavy? Our bin-lifts cannot lift very heavy bins.
- Is it overloaded and the lid not closed flat? Have you placed extra bags on top or next to your bin? If your blue or black bin is heavy or overloaded, make sure you are washing and squashing your recycling to fit more in your blue bin. We may be able to help by offering an additional bin.
- Have you put the wrong items in your bin?
Unfortunately, we are unable to return and empty your bin for any these reasons.
Even if the missed bins was as a result of a mistake by a resident, we are unable to return as we do not have the vehicles or crews spare to carry out this work.
Any excess or additional waste can be taken to Raynesway Household Waste and Recycling (HWRC) site.
Please take steps to ensure that we can empty your bin on your next scheduled collection as we won't be able to return any sooner.
How to report a missed bin
If you think we have genuinely missed your bin, please complete our missed bin online form.
Generally, we empty missed bins Tuesday to Friday and we aim to return within two working days.