Welfare Rights team: Benefits advice for all Derby residents
The Welfare Rights team, part of Derby Advice, provide free, confidential and independent advice on all welfare benefits, including:
- Income Support
- Jobseeker's Allowance
- Council Tax Benefit
- Pension Credit
- Employment and Support Allowance
- Disability Living Allowance
- Child Tax Credit and Working Tax Credit
- Personal Independence Payment
- Universal Credit
If you need support with any aspect of claiming benefits or are unsure about what you may be entitled to, there are a number of ways we can help you:
- Over the telephone - if you are a Derby resident or a professional who represents or supports Derby residents, then you can telephone us for advice.
- At the Council House - you can make an appointment to come in to see us.
- Home visit - if getting to the Council House is difficult for you then you can contact us to arrange a home visit.
- In the community - we can support Derby residents who appeal decisions and need representation at tribunals.
Helping you in the community
We offer a weekly advice session at:
Indian Community Centre
Tuesdays from 10.30am to 12.30pm
By appointment only.
To book an appointment, telephone Derby Advice on 01332 643394
Supporting mental health service users
We also provide a service based in Derby City Council's Mental Health Social Care teams. We support staff in those teams and other NHS mental health teams to help their service users with benefit problems and to ensure they are claiming all the benefits they are entitled to. We also support mental health service users directly, as required. Referrals to this service are generally made by staff in the mental health teams
How you can contact us
Derby City Council
What happens if I am told I am not entitled to benefit or my benefit is being stopped?
Contact Derby Advice for advice about what you can do and about appealing against the benefit decision. Don’t delay as there are strict time limits. If necessary, Derby Advice will represent you at an appeal tribunal.
How much benefit am I entitled to?
The amount of benefit you are entitled to depends on your personal circumstances. Contact Derby Advice to find out how much benefit you may be entitled to. This is a complex calculation and it is helpful to speak to an adviser to get a full and accurate assessment.
The Government provides an online, independent, free and anonymous benefits calculators to check what you could be entitled to. This will give you an estimate of:
- the benefits you could get
- how much your benefit payments could be
- how your benefits will be affected if you start work or increase your hours
- how your benefits will be affected if your circumstances change - for example, if you have a child or move in with your partner.