Contact the council
myAccount is our online account portal where you can book, apply, report and pay for services in a simple, clear and personalised way.
The quickest and easiest way to contact us is online.
01332 640000 Monday to Friday from 9am to 5pm.
The Council Tax phone line is open Monday to Friday from 9am to 3pm (except bank holidays).
The Housing Benefits phone line is open Monday to Friday from 9am to 3pm (except bank holidays).
Deaf people can text 07774 333 412.
BSL signed video interpretation service
If you are a British Sign Language (BSL) user, you can contact us using the online sign language service.
The Council House is open Monday to Friday from 9am to 5pm.
Our Customer Service Centre (including self-service booths) is open from 9am to 3pm for the following services:
- Streetpride including Parking Services
- Housing Options
- Pest Control
- Blue Badge
- Gold Card
- Customer Feedback
Other services' opening times may vary.
Our Benefits and Council Tax advice services are available in the Council House by appointment only.
Derby City Council
The Council House Access Guide explains how our facilities can be used by disabled people.
0333 200 6981: (24-hour automated line)
Contact Streetpride for all street-based services, bins and recycling, street lighting, fly-tipping, dog fouling, litter, graffiti and pot holes.
Environmental Protection Team
Help us take action against offenders; contact us now if you have witnessed, or have information on:
- fly-tipping on private land
- dog fouling on private land
- abandoned vehicles
- or if you want to report noise nuisance or bonfires.
If you need to report information about stray dogs, please call 03332 006981.
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
- Phone: 01332 956606 (for members of the public)
- Phone: 01332 956607 (for professionals)
- People who are hard of hearing of deaf please send an email to DCCcareLine@derby.gov.uk if you require Out of Hours Support.
It operates Monday to Friday 5pm–9am, with a 24-hour service during weekends and bank holidays.
How can I send comments about your website?
You can complete our website feedback form for any comments you have about our online services.