Contact the council
myAccount is our online account portal where you can book, apply, report and pay for services in a simple, clear and personalised way.
Some of our services have been impacted by coronavirus (COVID-19). Please check our impacts on services section for more information.
The quickest and easiest way to contact us is online.
01332 640000 Monday to Friday from 9am to 5pm.
The Council Tax phone line is open Monday to Friday from 9am to 3pm (except bank holidays).
The Housing Benefits phone line is open Monday to Friday from 9am to 3pm (except bank holidays).
Deaf people can text 07774 333 412.
BSL signed video interpretation service
If you are a British Sign Language (BSL) user, you can contact us using the online sign language service.
The Council House is open Monday to Friday from 9am to 5pm.
Our Customer Service Centre (including self-service booths) is open from 9am to 3pm for the following services:
- Streetpride including Parking Services
- Housing Options
- Pest Control
- Blue Badge
- Gold Card
- Customer Feedback
Other services' opening times may vary.
Our Benefits and Council Tax advice services are available in the Council House by appointment only.
Derby City Council
The Council House Access Guide explains how our facilities can be used by disabled people.
The Derby City COVID-19 Contact Tracing team may contact you by text or phone if the NHS Test and Trace Scheme are unable to. These messages/calls are genuine, and will show as being from:
- 01332 956800 (telephone calls)
- DCCTracing (SMS/text notifications)
Deaf people can respond to contact tracing calls and SMS/text notifications using 07774 333 412.
You can also contact us using the sign language service.
More information is available on our contact tracing page.
Help is available if you have any health concerns that require the advice or guidance of a professional.
NHS 111 online can help you find the best place to go for help if you are unsure. If you do not have internet access you can call 111 from a mobile or landline. The service is available 24 hours a day, 7 days a week. If you are deaf you can contact the NHS 111 BSL Interpreter service or call 18001 111 from a textphone.
Derby’s Community Hub can assist anyone in the community who is vulnerable, self-isolating, or has been shielding. Those who need support can call Derby Direct on 01332 640000. Text service for the deaf community: 07774 333 412. This support is for our most vulnerable residents (Monday to Friday from 9.00am to 5.00pm).
We can support businesses and community groups with:
- reopening and working safely during Coronavirus
- outbreak management if you have positive cases in your work place/organisation.
Member of the public can also report concerns about premises they do not think are following the current government guidelines.
0333 200 6981: (24-hour automated line)
Contact Streetpride for all street-based services, bins and recycling, street lighting, fly-tipping, dog fouling, litter, graffiti and pot holes.
Environmental Protection Team
Help us take action against offenders; contact us now if you have witnessed, or have information on:
- dog fouling
- stray dogs
- abandoned vehicles
- or if you want to report noise nuisance or bonfires.
Derby City Care Line – Social Care out-of-hours support
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
- Phone: 01332 956606 (for members of the public)
- Phone: 01332 956607 (for professionals)
- People who are hard of hearing of deaf please send an email to DCCcareLine@derby.gov.uk if you require Out of Hours Support.
It operates Monday to Friday 5pm–9am, with a 24-hour service during weekends and bank holidays.
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