Cremations

Markeaton Crematorium

Markeaton Crematorioum is located at Markeaton Lane, Derby, DE22 4NH.

There are two chapels available for services:

• The Main Chapel seats 98 and has some standing room.
• The Round Chapel seats 40 and has limited standing room.

There is a separate waiting room for each chapel 

Refreshments are available in the Main Chapel waiting room.

Service times

Service times at the crematorium are available between 8am and 3.30pm.

Services are scheduled every hour. This allows 45 minutes service time, and 15 minutes for chapel preparation, entry to and exit from the chapel.

Witness charge of the coffin is available following the service until 12 noon daily.

The Wesley Music System is available in both chapels. Both chapels have a screen for a free of charge holding photograph. Visual tributes and live webcasting are available in both chapels, these services do incur a charge.

Toilet facilities

There are toilet facilities available in each waiting room. Disabled toilet facilities are available off the Main Chapel waiting room and also within the Bereavement Office.

Baby changing facilities are available in the toilets of the Main Chapel and Bereavement Office.

Car parking

The visitor's car park is accessible off Markeaton Lane, Derby DE22 4NH and is well sign posted.

There is a small car park next to the main building for use by less mobile and disabled visitors and following family cars.

Disabled access

We have a ramp for wheelchair access into and out of the chapels and the office. If assistance is required, please approach the chapel attendant. A wheelchair is available for use on request.

Only assistance dogs such as guide dogs are allowed into the grounds and chapels of the crematorium.

Crematorium grounds

The grounds of the crematorium are open seven days a week, access is through the main visitor’s car park.

The Bereavement Office

Our Bereavement Services can be contacted by telephone, 01332 640050 or email bereavement@derby.gov.uk.

The Bereavement Office hours are Monday to Friday, from 8.30am to 4pm.

The office is situated within the Markeaton Cremetorium grounds, Markeaton Lane, Derby, DE22 4NH. Adjacent to the exit gate, it is signposted within the grounds.

Can I organise the funeral myself?

We advise using a Funeral Director though we understand some people may wish to make their own arrangements. Our Bereavement staff will guide you through the process and assist with arrangements.

Payments

Bereavement Services is not currently able to take payments online. However, payment can be made over the telephone with a debit or credit card. Payment can also be made in person with a debit card, credit card or cash, at the Bereavement Office at Markeaton Crematorium.

Complaints

If you have a complaint about the Bereavement Services, please email the Bereavement Office at bereavement@derby.gov.uk or write to the Bereavement Services Manager, Markeaton Crematorium, Markeaton Lane, Derby DE22 4NH.

You can also complain through the Customer complaints page.

Book of Rememberance Room

The Book of Rememberance Room at Markeaton Crematorium, DE22 4NH, is open every day of the year:

Monday to Friday, 9am to 4.30pm

Weekends and Bank Holidays, 11am to 4.30pm

You can also view our online Book of Remembrance.

Scattering of Ashes

Witness scatter of Ashes is by appointment only. Please contact the Bereavement Office, bereavement@derby.gov.uk or telephone 01332 640050.

If ashes are scattered without a member of crematorium staff present, the location will not be formally recorded for future reference.

There is no charge for the scattering of ashes if the cremation was held at Markeaton Crematorium, Derby. There is a charge for scattering of ashes from another crematorium.

How can I find out where a loved one is scattered at the crematorium?

A map of the crematorium grounds is available to download to enable you to find a historical scatter location. To locate ashes please email bereavement@derby.gov.uk or telephone 01332 640050 with full name and date of death of the loved one.

Do I need to book a burial of ashes into a grave at a Derby cemetery?

An appointment is required to bury ashes into a family grave or cremation plot. The owner of the grave (deed holder) must give permission.

To make an appointment please contact the Bereavement Office.

Floral tributes

Funeral tributes

Floral tributes from funerals are removed for disposal one week after the funeral date.

Funeral tributes can be removed from the flower terrace following a funeral. A member of staff may approach you if prior arrangements have not been made.

Anniversary tributes

Cut flowers and potted plants can be placed on the flower terrace outside the Book of Remembrance Room. Vases and water are available on the flower terrace.

The flower terrace will be tidied on a regular basis and any flowers that are no longer fresh will be disposed of.

Vases must NOT be removed from the flower terrace to be placed elsewhere in the grounds.

Vases and potted plants must not be placed in the Book of Remembrance Room as the moisture can damage the books.

We have a strict policy of removing flowers each morning from around the grounds and returning them to the flower terrace.

Christmas wreaths

Christmas wreaths and memorabilia are removed from the grounds from the day following 12^th night (6 January each year).

Placing of memorials in grounds

Vases, wind chimes, candles, toys or ornaments are not allowed in any part of the grounds. These will be removed and disposed of without prior notice by us. Please do not nail items to the trees as this causes damage and upset to other visitors.

One week after the funeral you will be sent a memorial information pack giving details and cost of the memorials available. This will not be sent if you have chosen to opt out when completing the cremation particulars form.

Personal memorials are not allowed in the grounds and will be removed without prior notice.