Missed bins
Outstanding missed streets
If your bin is missed, please check this page for updates and advice.
Bins on these streets could not be emptied. We will attempt to return to collect these bins as soon as possible.
Please leave them out for collection.
Last updated: 4:45pm on Friday 28 March.
Black bins
Drage Street
Magnus Court
Crompton Street
Brook Street
Webster Street
Gerard Street
Normanton Road
Bailey Street
West Road
Kirkleys Avenue South
Park Leys Court
Buxton Drive
Slindon Croft
Crystal Close
Blue bins
Ambrose Terrace
Cecil Street
Cross Street
Crown Mews
Crown Street
Etwall Street
Findern Street
Manchester Street
May Street
Moss Street
Olive Street
Percy Street
Pittar Street
Raven Street
Riddings Street
Sudbury Close
Sudbury Street
Windmill Hill Lane
Ponsonby Terrece
Fredrick Street
Bass Street
Cooper Street
Radbourne Lane
White Street
Statham Street
Kedleston Road
Redshaw Street
Wheeldon Avenue
Bromley Street
Park Grove
West Park Road
Newtons Walk
Sherwin Street
Cedar Street
Markeaton Lane
Harray Street
Chester Avenue
Francis Street
Clinton Street
Magnus Court
Lenton Avenue
Jackson Street
Woodland Road
Hayford Place
Brown bins
Ambrose Terrace
Bass Street
Cecil Street
Cooper Street
Crown Street
Etwall Street
Findern Street
Fredrick Street
Manchester Street
May Street
Moss Street
Olive Street
Percy Street
Pittar Street
Ponsonby Terrace
Radbourne Lane
Raven Street
Sudbury Street
Windmill Hill Lane
Arthur Street
Broadway
Bromley Street
Camp Street
Cedar Street
Darley Street
Kedleston Road
Kingston Street
Kirk Street
Leyland Street
Longford Street
Mansfield Road
Marcus Street
Margaret Street
Markeaton Lane
Newtons Walk
Otter Street
Park Grove
Parkfields Drive
Quarn Street
Redshaw Street
Riverview Court
Sherwin Street
Statham Street
Walter Street
Watson Street
West Avenue
West Park Road
West Row
Wheeldon Avenue
White Street
Woodland Road
Alder Close
Elmwood Drive
Lime Avenue
Vestry Road
Birchover Way
Drum Close
St Georges Close
Thirlmere Avenue
Baslow Drive
Park Lane
Poplar Nook
The Poplars
Lime Croft
Siddals Lane
St Edmunds Close
Cornhill
Kings Croft
Robincroft Road
Park View Close
Mulberries Court
Charterstone Lane
Foxes Walk
Chandres Court
Woodlands Road
Firs Crescent
West Bank Road
Ladycroft Paddock
Riddings
Pingle
Laburnum Crescent
Maple Grove
Imperial Court
Elm Grove
Charlestown Drive
Tamar Avenue
St Mawes Close
St Agnes Avenue
Liskeard Drive Arthur Hind Close
Ashbourne Road
Coppice End Road
Cowley Street
Duffield Road George Street
Highfield Gardens
Kedleston Road
King Street
Kniveton Close
Lens Road
Lodge Lane
Marble Close
Markeaton Street
Memorial Road
Menin Road
Merchant Street
Meynell Court
Netherwood Court
Nuns Street
Osiers Close
Pybus Street
Quarndon Heights
Quarndon View
Rosemount Court
Shaw Street
Shaws Green
St Johns Terrace
Watson Street
Ypres Road
Queensway
Colvile Street
Buckland Close
Mill Street
Tivoli Gardens
Brookside Close
Noel Street
Haskeys Close
Bridge Street
Bellingham Court
Maxwell Avenue
Highfield Road
Kedleston Old Road
Ribblesdale Close
Stoodley Pike Gardens
Otterburn Drive
Lambley Drive
Widdybank Close
Nether Park Drive
Armscote Close
Barcheston Close
Charingworth Road
Churchdown Close
Gatcombe Close
Glamis Close
Kingsclere Avenue
Peers Close
Regis Close
Shenington Way
Why we have been unable to collect your bin
Collections may be missed by us for a number of reasons:
- restricted access to your road
- bad weather, badly parked vehicles or roadworks can restrict access to bins sometimes
- our vehicle may have broken down and your collection may take place later than usual
- a genuine mistake; each crew empties over 1,000 bins per day, sometimes a bin may be missed by accident.
If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow.
What to check before you report a missed bin
- Have you put the right bin out on the right day? Please check the bin day look-up tool.
- Was your bin out at 6:30am? Collections start from 6:30am so please ensure your bins are presented no later than this time on collection day.
- Is it after 4:30pm on your collection day? We collect bins until 4:30pm so we may not have got to your street yet.
- Do you have an assisted collection? Could we get access to your bin from 6:30am?
- Does your bin have an information tag on it? If so, we have missed it for a reason outlined on the tag:
- Is it very heavy? Our bin-lifts cannot lift very heavy bins.
- Is it overloaded and the lid not closed flat? Have you placed extra bags on top or next to your bin? If your blue or black bin is heavy or overloaded, make sure you are washing and squashing your recycling to fit more in your blue bin. We may be able to help by offering an additional bin.
- Have you put the wrong items in your bin?
Unfortunately, we are unable to return and empty your bin for any these reasons.
Even if the missed bins was as a result of a mistake by a resident, we are unable to return as we do not have the vehicles or crews spare to carry out this work.
Any excess or additional waste can be taken to Raynesway Household Waste and Recycling (HWRC) site.
Please take steps to ensure that we can empty your bin on your next scheduled collection as we won't be able to return any sooner.
How to report a missed bin
If you think we have genuinely missed your bin, please complete our missed bin online form.
Generally, we empty missed bins Tuesday to Friday and we aim to return within two working days.