Missed bins
Outstanding missed streets
Last updated: 4:30pm on Wednesday 23 April 2025
Black bins
Argyle Street
Avon Street
Boyer Walk
Darley Street
Franchise Street
Freehold Street
Highfield Gardens
Highfield Road
Liston Drive
Livingstone Road
Lonsdale Place
Masson Walk
Melandra Court
Palmerstone Street
Ramshaw Way
Warner Street
West Bank Avenue
West Row
WestBank Close
Blue bins
Arboretum Square
Arboretum Street
Becher Street
Belgrave Street
Bilsborrow Avenue
Bloomfield Close
Florence Drive
Goodwin Close
Hill Cross Avenue
Keble Close
Lambe Court
Morleston Street
Normanton Road
Olivier Street
Oriel Court
Osmaston Road
Pennylong Lane
Pepperpot Walk
Rauche Court
Reeves Road
Rowley Gardens
Rowley Lane
Saxelbye Avenue
Scutari close
Sidney Street
Sylvester Close
Brown bins
Barnhill Grove
Coppice Wood Drive
Farrier Gardens
Merion Grove
Newcrest Close
Pastures Hill
Rosehip Road
Shepherd Street
Thimbleberry Close
Troon Close
Troutbeck Grove
Why we have been unable to collect your bin
Collections may be missed by us for a number of reasons:
- restricted access to your road
- bad weather, badly parked vehicles or roadworks can restrict access to bins sometimes
- our vehicle may have broken down and your collection may take place later than usual
- a genuine mistake; each crew empties over 1,000 bins per day, sometimes a bin may be missed by accident.
If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow.
What to check before you report a missed bin
- Have you put the right bin out on the right day? Please check the bin day look-up tool.
- Was your bin out at 6:30am? Collections start from 6:30am so please ensure your bins are presented no later than this time on collection day.
- Is it after 4pm on your collection day? We collect bins until 4pm so we may not have got to your street yet.
- Do you have an assisted collection? Could we get access to your bin from 6:30am?
- Does your bin have an information tag on it? If so, we have missed it for a reason outlined on the tag:
- Is it very heavy? Our bin-lifts cannot lift very heavy bins.
- Is it overloaded and the lid not closed flat? Have you placed extra bags on top or next to your bin? If your blue or black bin is heavy or overloaded, make sure you are washing and squashing your recycling to fit more in your blue bin. We may be able to help by offering an additional bin.
- Have you put the wrong items in your bin?
Unfortunately, we are unable to return and empty your bin for any of these reasons.
Even if the missed bins was as a result of a mistake by a resident, we are unable to return as we do not have the vehicles or crews spare to carry out this work.
Any excess or additional waste can be taken to Raynesway Household Waste and Recycling (HWRC) site.
Please take steps to ensure that we can empty your bin on your next scheduled collection as we won't be able to return any sooner.
Report a missed bin
If you think we have genuinely missed your bin, please complete our missed bin form.
Generally, we empty missed bins Tuesday to Friday and we aim to return within two working days.