Capita data breach investigation

Published: 18 May 2023

Derby City Council has been made aware of a data handling incident related to financial services software supplier, Capita.

Capita supply the Council with a system that supports the Council Tax and Benefits service. The incident, which has also affected several local authorities across the country, relates to data collected in early 2021.

Alison Parkin, Director of Financial Services at Derby City Council, said:

“We’re very disappointed to hear about the incident involving one of our suppliers, Capita.

We take matters of information security very seriously and have voluntarily reported this incident to the Information Commissioner’s Office (ICO); the UK's independent body set up to uphold information rights.

As a Council, our priority is to protect individuals’ privacy rights and to ensure that personal data is protected. We have had confirmation from Capita that the affected records were secured as soon as they became aware of the incident.

We know this incident will cause concern, and we would like to apologise to our customers. We will be contacting affected customers individually, you do not need to contact us.

We will continue to work with Capita and the ICO to understand the cause of the data breach and how to prevent it from happening again in the future.

As part of our investigation, we will also be taking the opportunity to review the arrangements with Capita.

We thank you for your patience whilst we investigate the matter thoroughly.”

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