Jubilant colleagues at Moorways Sports Village are celebrating after the centre was rated ‘excellent’ for service quality.
The facility, run by leading operator Everyone Active in partnership with Derby City Council, underwent a two-day Quest Plus assessment, its first Quest assessment since opening in May 2022.
Quest is a continuous improvement tool for leisure facilities and sports development teams, and is managed by Right Directions on behalf of Sport England.
Moorways achieved an ‘excellent’ banding score, attained by less than a quarter of Quest-registered centres across the country.
A popular venue with people of all ages and interests, Moorways scored highly in many areas within the mystery visit and formal assessment elements.
These included swimming lessons, tackling inequalities, planning to improve, operational management and environmental management.
The report also praised a high level of professionalism from colleagues, including an excellent standard of lifeguarding, the cleanliness of the centre and the variety of ways that colleagues encouraged feedback from customers.
Moorways’ state-of-the-art facilities include a 50m swimming pool, teaching pool and water park, as well as a state-of-the-art gym, group fitness studios, sauna and steam room and two soft plays. The site also boasts an athletics track, as well as grass and artificial football pitches.
Everyone Active’s contract manager, Simon Morgan, said:
We are delighted with the outcome of the Quest assessment and believe it is nothing more than the centre and its team deserve.
The Quest scheme is very customer focused and as such, quality facilities alone will not result in a ‘excellent’ banding being secured.
This is only achieved through a strong team of colleagues delivering consistently high standards of customer service to the local community they serve.
Councillor Ndukwe Onuoha, Derby City Council’s Cabinet Member for Streetpride, Public Safety and Leisure, said:
This rating is an excellent achievement and a testament to the hard work of everyone at Moorways Sports Village in putting the customer first, and making the first class leisure facilities here accessible to everyone.