Income Management – simplified privacy notice

This is a simplified summarised privacy notice. Full privacy notice information is available at Income Management - privacy notice.

Purpose of data collection

Derby City Council Income Management team uses your data to help process payments from you, process and manage refunds, authorise payments, respond to queries and prevent any fraud.

Types of data collected

• Contact details (name, address, phone, email).
• Payment details.

How data is used

• Process a payment from you or on your behalf.
• Authorise payments through third parties.
• Import into the Councils Income Management system and other payment systems to inform a payment has been received.
• Analyse payment method data. Any disclosure of this information will not allow users to be identified.
• Investigate unidentifiable payments.
• Respond to queries.
• Prevent and detect fraud.
• Process and manage refunds.
• Comply with statutory requirements e.g. VAT returns.

Sharing of data

• Other Council Departments including IT and Finance.
• Derby Homes.
• Our contracted service providers and any other parties that they have contracted with to provide their services to us (for example, processors, sub-processors, other Data Controllers).

Your rights

• Access: You can ask for copies of your personal information held by the Council.
• Rectification: You can request corrections to any incorrect information.
• Deletion: You can ask for your personal information to be deleted, unless there's a legal reason to keep it.
• Portability: You can request your personal data to be transferred to other services or directly to you.
• Object/Restrict Processing: You can object to or limit how your data is used now and in the future.
• Prevent Automatic Decisions: You can challenge decisions made automatically without human involvement.

Contact

Derby City Council Data Protection Officer for queries or concerns via data.protection@derby.gov.uk