Highways Maintenance, Street Lighting, Land Drainage and Flood Defence - privacy notice
Derby City Council is the local government unitary authority for Derby city. Our address is Council House, Corporation Street, Derby, DE1 2FS. You can contact our Data Protection Officer on 01332 640000 or by email at data.protection@derby.gov.uk.
How do we collect information from you?
We collect information from you when you visit www.derby.gov.uk, when you fill in any forms using our customer portals or on our website, including myAccount; also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face. We may collect information from a setting you attend, such as a school or care home, where this data collection is necessary for the following purposes listed.
What types of information do we collect from you?
Personal information
This could be personal information such as your name, contact details, date of birth educational background, national insurance number, employment information, benefit status. Any other personal details provided at the time information is collected about you.
Special Category data
This may include details about your health such as medical records, ethnicity or religious belief.
Criminal data
Criminal convictions and restrictions (for example, probation conditions) where they relate to the services being provided.
How is your information used?
We may use your information to:
- clarify information with you about the nature of your enquiry, this is to help us meet our statutory duties under the Highways Act (1980) and the Flood and Water Management Act (2010)
- provide updates to you regarding your enquiry
- consult with you regarding your opinions on the quality of service we deliver under our legitimate interests if you do not wish to receive these updates you can opt out at any time by contacting maintenance.highways@derby.gov.uk 01332 640676
- prevent or detect fraud or protect public funds.
- administer work accurately and efficiently
- check the information you have given us to make sure we are handling your data correctly, and for other purposes allowed by law; and prevent fraud and the misuse of public funds.
Research and statistics
Anonymised and pseudonymised data may be used for research and statistical purposes. Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.
Who has access to your information?
We may share your information with the following third parties for the reasons detailed;
- where we have your consent to do so we may share information with elected members
- where necessary and in accordance with our legitimate interests we may share information with Derby Homes.
- In the case of street lighting enquiries information will be shared with our Street Lighting Public Finance Initiative (PFI) contractor, Balfour Beatty
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
What are your rights?
- Access – you can request copies of any of your personal information that is held by the Council.
- Rectification – you can ask us to correct any incorrect information.
- Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
- Portability – you can ask us to transfer your personal data to different services or to you.
- Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
- Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.
How long will we keep your information for?
We keep and dispose of all records in line with our record retention schedule. We will comply with Data Protection legislation.
What security precautions are in place to protect the loss, misuse or alteration of your information?
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.
Under 13
If you are accessing online services and are under the age of 13, please get your parent or guardian's permission beforehand whenever you provide us with personal information.
Keeping your data up to date
We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.
Details of any automated decision processes
N/A.
Cookies
Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.
IP addresses
Internet Protocol (IP) addresses are collected when our site is used:
- for statistical and analytical purposes
- to identify any malicious activity
Complaints
If you would like to make a complaint regarding the use of your personal data, you can contact our Data Protection Officer:
- by post: Information Governance, Council House, Corporation Street, Derby, DE1 2FS
- by phone: 01332 640000
- by email: data.protection@derby.gov.uk
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO):
- by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- by phone: 0303 123 1113 (local rate) or 01625 545 745 (if you prefer to use a national rate number)
Alternatively, visit ico.org.uk or email casework@ico.org.uk.