Housing Strategy team - privacy notice

Derby City Council is the local government unitary authority for Derby city. Our address is Council House, Corporation Street, Derby, DE1 2FS. You can contact our Data Protection Officer on 01332 640000 or by email at data.protection@derby.gov.uk.

How do we collect information from you?

We collect information from you when you visit www.derby.gov.uk, when you fill in any forms using our customer portals or on our website, including myAccount; also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face. We may collect information from a setting you attend, such as a school or care home, where this data collection is necessary for the following purposes listed.

Details of information obtained from third parties?

Information such as personal and non-personal data, can originate from internal sources in the Council such as:

• Adult Social Care
• Carelink
• Housing Options Service
• Derby Advice
• Housing Standards Team
• Strategic Asset Management and Estates
• Property Design and Maintenance
• Legal Services
• Public Health
• Housing Benefits

External information sources can include:

• Other Councils
• NHS
• Derby Homes
• Clinical Commissioning Groups
• Disability Direct
• Housing Associations
• Private landlords
• Citizens Advice Bureau.

Publicly accessible sources include:

• Age UK
• Homes England

How is your information used?

We may use your information to:

• Complete checks to ensure we are communicating with the right person.
• Carry out functions in the public interest, in accordance with the Housing Acts, Town and Country Planning Act, Building Act, Prevention of Damage by Pests Act, Environmental Protection Act, Local Government (Miscellaneous Provisions) Act.
• Send communications requested, or that may be of interest.
• To understand the nature and extent of general housing need and specialist housing need
• To understand the current housing issues for the people of Derby including owner occupiers, private sector tenants and social housing tenants, and those who are homeless or threatened with homelessness.
• To understand the issues faced by landlords and letting agents when renting and managing rental homes in Derby
• To plan for new affordable housing provision, to plan for specialist housing and support specialist projects
• To protect against fraud and the misuse of public funds.
• Process loans applications and payments in accordance with our contractual obligations.
• Ensure suitable housing is provided to accommodate the individual’s physical and/or Mental Health or Learning Disability needs are met, e.g. the provision of shower stretchers, wider doors, additional locks/security provisions.
• To answer the queries raised by the person enquiring.
• To facilitate the purchase of Council property by the current tenant.

Research and statistics

Anonymised and pseudonymised data may be used for research and statistical purposes. Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.

Who has access to your information?

Information, such as personal data, can be shared with:

• Internal sources in the Council such as Derby Homes, Adult Services, Adult Social Care, Council Tax database, Carelink, Housing Options, Housing Advice, Housing Standards Team, Legal Services, Housing Benefits, Strategic Asset Management and Estates, and the Development Team.
• External sources to the Council such as NHS, CCG, Derby Homes, DCC Occupational Therapy, Homes England, Housing Associations, Age UK, Disability Direct, Citizens Advice Bureau, Private Healthcare practitioner, housing charities, information provided by the public through the Derby City Council website, empty homes loans application forms and Right to Buy Applicants.
• Publically accessible sources include the Land Registry, registers of electors and planning applications.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

What are your rights?

• Access – you can request copies of any of your personal information that is held by the Council.
• Rectification – you can ask us to correct any incorrect information.
• Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
• Portability – you can ask us to transfer your personal data to different services or to you.
• Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
• Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.

How long will we keep your information for?

We keep and dispose of all records in line with our record retention schedule. We will comply with Data Protection legislation.

What security precautions are in place to protect the loss, misuse or alteration of your information?

We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.

Keeping your data up to date

We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.

Details of any automated decision processes

No automated decision making processes are used.

Under 13

If you are accessing online services and are under the age of 13, please get your parent or guardian's permission beforehand whenever you provide us with personal information.

Cookies

Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and how you can manage them.

IP addresses

Internet Protocol (IP) addresses are collected when our site is used:

• for statistical and analytical purposes
• to identify any malicious activity

Complaints

If you would like to make a complaint regarding the use of your personal data, you can contact our Data Protection Officer:

• by post: Information Governance, Council House, Corporation Street, Derby, DE1 2FS
• by phone: 01332 640000
• by email: data.protection@derby.gov.uk

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO):

• by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• by phone: 0303 123 1113 (local rate) or 01625 545 745 (if you prefer to use a national rate number)

Alternatively, visit ico.org.uk or email casework@ico.org.uk.