Customer comment, compliment or complaint

Customer feedback procedure

We want to hear your views about our services. What you tell us helps us to improve our services.

Use the form to make a comment, a compliment, or a complaint about the services we provide.

Feedback that is dealt with differently:

• Adult social care complaints
• Children and young people social care complaintsOpens in new tab
• Young people with special educational needs and disabilities (SEND)
• Care leaver complaints
• Councillor complaints
• Issues with a separate appeals process or that are currently subject to insurance or legal proceedings

For schools we have a separate complaints procedure, please contact us for further information.

For Derby Homes complaints please refer to the Derby Homes websiteOpens in new tab.

Full details can be found in the Customer Feedback Policy.