Food waste collections

Our food waste collections start on Tuesday 31 March. If you haven’t received your container or caddy, find out how to request one.

Council Tax phone line

The Council Tax phone line will be unavailable from 11am on 31 March until 9am on Wednesday 2 April. You can still contact us online or use Darcie, our digital helper. We apologise for any inconvenience caused.

Local councillor complaints procedure

Derby City Council has adopted a Councillors' Code of Conduct that seeks to uphold high standards of behaviour amongst Derby’s 51 elected councillors.

In circumstances where councillors may not have followed the Code of Conduct, the Council has adopted a Councillor Complaints Procedure.

To make a complaint about a councillor, complete the Complain about a Councillor form available through myAccount.

You need to say who the complaint is about and why you think that the councillor has not followed the Councillors' Code of Conduct.

A councillor may not have followed the code if they have:

failed to treat people with respect, or done something to prevent those who work for the authority from being unbiased
done something which may cause the authority to breach equality laws
bullied or intimidated someone
revealed information that was given to them in confidence or stopped someone getting information that they were entitled to by law
damaged the reputation of their office or authority
used their position to their own advantage or to someone else's advantage or disadvantage
allowed the authority's resources to be misused
failed to register a Disclosable Pecuniary Interest (DPI)
taken part in a meeting or made a judgement or a decision at a meeting where they have neither registered or declared a Disclosable Pecuniary Interest
failed to tell the authority's Monitoring Officer about any gifts or hospitality they have received worth over £50.

If you require additional support to complete the online form or have questions about the Council’s standards procedures, please email committee@derby.gov.uk.

Alternatively, you can write to The Monitoring Officer, Democratic Services, Council House, Corporation Street, Derby, DE1 2FS.

What happens next?

Once completed, your complaint will be considered by the Council’s Monitoring Officer in accordance with the Councillor Complaints Procedure.

Your complaint will be acknowledged within five working days and you will be notified in writing about the outcome of any investigation, including being provided with reasons for any decision. Should your complaint progress to a hearing by the Standards Committee, details of your complaint may be published on the Council’s website.

Complaint summaries and outcomes will be published on the Democracy Portal.