Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

Your personalised housing plan

When the housing advisor has determined that you are at risk of homelessness, we will discuss your situation and work with you to agree what will go into your personalised housing plan.

It’s important for you to be open and honest at your assessment so your homelessness advisor can give you the correct advice and support.

Your personalised housing plan will include actions that you and your housing advisor will agree to take to either:

stop you becoming homeless
help you find new accommodation if you’re already homeless.

You may agree to:

contact your landlord to try to resolve particular issues
fill in forms, such as an income and expenditure form, which will show us how much money you spend or have coming in
be referred to other organisations for advice and support
contact any family or friends to ask them to let you stay temporarily.

Your housing advisor may agree to:

give you advice about your rights as a tenant
talk to your family or friends if they’ve told you to leave
help you make a claim for Universal Credit or discretionary housing payments
help you find private rented accommodation
refer you to other organisations for specialist advice and support, such as the NHS, welfare benefits or debt advice.

Further information about personal housing plans can be found on Shelter's website.