About our privacy notices

These privacy notices only cover Derby City Council websites. They do not cover links within this site to other externally operated websites. If you transfer to another site, please read the Privacy Notice or Statement relating to their information.

COVID-19/Coronavirus

Coronavirus has been added as a notifiable disease under the Health Protection (Notification) Regulations 2010. The Council have a legal duty to process and share personal information in accordance with the Coronavirus Act 2020. Any such processing will be done in the public interest to promote health and wellbeing.

The Council have a duty to notify Public Health England and the local authority where the individual resides (if different), where there are suspected Coronavirus cases. In this instance, the Council will disclose the information under Article 9(2)(j) of the UK GDPR (processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health), and confidential information can be lawfully disclosed in the public interest, without consent, where the benefits to an individual or to society outweigh both the individuals and the public interest in keeping the information confidential.

The Council may contact staff, service users, residents and patients with messages relating to Coronavirus by text, phone, letter or e-mail. This contact is not direct marketing; therefore we do not need your Consent before contacting you. There is more information available on the national Information Commissioner's Office (ICO) approach to the current epidemic on the ICO's website.

Who we are?

Derby City Council is the local government unitary authority for Derby City. Our address is The Council House, Corporation Street, Derby, DE1 2FS. You can contact our Data Protection Officer on 01332 640763 or by email at data.protection@derby.gov.uk.

How do we collect information from you?

We provide a wide range of services, and collect information from you when you visit www.derby.gov.uk; also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.

To provide some of these services we need to collect and use appropriate personal information; this may be collected either in person, over the phone or through the forms on our website.

For more information about your rights in relation to your personal data, please refer to our Data Protection Act page.

Please see our service privacy notices and cookies for further information.

Digital helper - Darcie

Our digital helper, Darcie, is available on pages across the Derby City Council website and on the phone to provide support to our customers. They allow you to ask us questions relating to Council services and receive a response in real time.

We use a third party service provider, ICS AI, to assist us. By using our digital helper, ICS AI will automatically collect the following (anonymised) information from you: IP address, operating system, browser type and geographical location. You can read how ICS AI will use this information in their privacy policy on the ICS.AI website.

The Council will hold the data from each anonymised conversation for twelve months. On completion of your conversation, you may be asked to complete a short survey. All answers for the survey are anonymised as well. Conversations and survey results may be used for quality monitoring and service improvement purposes.