Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

About a charge certificate

If we don’t receive payment or correspondence during the 28 day period after the Penalty Charge Notice (PCN) issue date, we may issue a Notice to Owner (NtO).

If we've had no contact or payment after a further 28 day period of the NtO being issued, a Charge Certificate will be issued to the registered vehicle keeper.

The Charge Certificate increases the PCN fee by 50% and provides a 21 day period for payment. If no payment is made within 21 days, we may register the charge as a debt and you may receive contact from our enforcement agents.

How to get more information about your Charge Certificate

If you would like to know why you have received a Charge Certificate or if you are having difficulty accessing your case online, please email revenueprotection@derby.gov.uk and enter 'Charge Certificate' in the email title. You will need to include your DR number and vehicle registration in the email and tell us why you are emailing us:

You were not aware that you had received a PCN and the Charge Certificate is the first time you have been made aware of it.
You have appealed your PCN before receiving the Charge Certificate and have not yet received a response.
You cannot access the online portal as you do not have a web code to enter.