Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

Outstanding Penalty Charge Notices

Due to the outbreak of COVID-19, we are all facing changes in our daily lives. Some of you may be under financial pressure and we understand that you must prioritise paying for essentials for you and your family. As a result, we are putting in place a procedure for anyone who is currently struggling to pay their outstanding balance for a PCN. It is important that you get in touch with us if you are struggling to pay as your case will continue to progress.

The options are:

Pay the reduced amount - under normal circumstances, the reduced amount can only be paid within 14 days of receiving the PCN. Given the exceptional circumstances we are faced with, we are willing to reduce all PCNs which are not with the enforcement agents, back to the reduced amount to help.

Promise to pay - if you cannot afford to pay what you owe right now but you know you will be able to pay within the next 28 days, you can request to pay on a certain date. Please provide the date by which you will be able to make your payment and we will contact you on that date to take payment.

Put your case on hold - if you cannot afford to pay anything at all during this current period, please let us know so we can discuss this further with you.

If your case is already with the enforcement agents - please email us with your position and proposal about settling the debt and we will consider reducing the amount owed to reduce the financial burden on you. If you already have an arrangement with the enforcement agents, you should keep that arrangement up to date to prevent the possibility of further action. If you are unable to keep up with your arrangement with the enforcement agents, please contact them directly.

If you would like to take advantage of one of these options, complete the online form. Please make sure you include your vehicle details, PCN reference number - this will start with 'DR' and a telephone number. Please confirm in your email which option you would like to take.

A member of our team will contact you when we have processed your request.