Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

Business rates appeals

Rateable value appeals

If you are the owner of a business in Derby and feel that the rateable value of your business is incorrect, you can make an appeal. You must follow the check and challenge process before making an appeal:

The rateable value is determined by the Valuation Office Agency (VOA). You can check the rateable value for your property, request a change if you think that it is wrong and view the valuation details of other properties with the VOA.
If you don't agree with the results of the check, you can challenge the rateable value of the property or request that it is taken out of the rating list.
If you have made a challenge and do not agree with the outcome, you can make an appeal. This should be made directly with the VOA, who will tell you how to appeal against your rateable value or property description.

Rating advisers

Ratepayers don't need to be represented in discussions about their rateable value, rates bill. Additionally, appeals against rateable values are free of charge. However, if you want to be represented, you may wish to contact the Royal Institution of Chartered Surveyors or the Institute of Revenues, Rating and Valuation.

Further guidance is available on the VOA website.

Business rates liability appeals

If you think that your liability or bill is incorrect, please email business.rates@derby.gov.uk.