Emergency flooding contacts

If there is an emergency - especially if there is a danger to life - you should always call the emergency services on 999.

The Fire and Rescue Service may be able to pump out your property if required however there may be a charge for this service. In all cases, during a significant flooding event the emergency services will likely be receiving a high volume of calls and will need to prioritise their response. 

Environment Agency

If your property is under threat from flooding from main rivers, then you are advised to contact the Environment Agency's Floodline:

• Phone: 0845 988 1188
• Type talk: 0345 602 6340

The Environment Agency will be able to offer you advice on how best to reduce the damage caused by flooding and provide updates on flooding forecasts.

Derby City Council

Where there is immediate risk of flood waters entering property or business premises from surface water or smaller watercourses, we make sandbags available to minimise damage in an emergency. However, residents should bear in mind that during a flood event, the demand for sandbags is likely to be high and we may be unable to reach all properties before flooding hits.

To request sandbags during a flood event, please contact us on 0333 200 6981.

After 5pm and at weekends, please telephone the Careline number on  01332 956606.

Residents who are aware that their homes are at a high risk of flooding, for example because they live in close proximity to a watercourse or they have flooded before, are advised to obtain their own sandbags in readiness for flooding. It may also worth considering installing building resilience into your property using specially designed protection products.

Sewer or water main flooding

Where the flooding you are experiencing is caused by a burst water main or from sewers, please contact Severn Trent Water on 0800 783 4444 or visit their website to report flooding.

Derbyshire Prepared

Derbyshire Prepared is the website of the Derbyshire Local Resilience Forum. The Derbyshire Local Resilience Forum is a partnership of local authorities, emergency services and other emergency responders set up to coordinate emergency response and keep the people of Derbyshire and Derby informed and prepared for all possible emergencies. On their website, you can find information and advice to help you better prepare if there was an emergency, including a major flood, in the city.

If an emergency occurs, the Derbyshire Local Resilience Forum will publish information about what is happening, how the incident is being dealt with and by whom, and how you can help to protect yourself.

Support for residents and businesses affected by flooding

Immediate financial help is available for residents and businesses that have been directly impacted by flooding - specifically, if water has entered your property or there has been a similar impact from landslides, mud. Gardens, sheds and garages are not included in this.

These funds are not intended to replace or compensate for 'building or contents' insurance but is aimed at providing immediate financial relief to help you deal with the stress and hardship that has been caused by flooding.

Residents

Government is making funding available through the Community Recovery Grant to help communities with their immediate recovery and up to £500 will be available for those household that have been directly affected. Further details will be made available by the Ministry of Housing, Communities and Local Government.

Foundation Derbyshire (which covers Derby) has been receiving financial donations from members of the public who are keen to help support Derbyshire communities. A grant of up to £200 is available for households that have been directly affected by the recent floods. You can apply for the flooding grant on the Foundation Derbyshire website.