Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

Report flooding or request advice

Our list of contacts advises who should be contacted if you have queries related to water and flood risk management.

In the event of an emergency, particularly if there is a danger to life, you should always call the emergency services on 999.

Subject	Name	Contact details
Surface water and groundwater flooding, or flooding from an ordinary watercourse	Projects, Water and Flood Risk Management Team	Email flooddefence@derby.gov.uk at any time, or call 0333 200 6981.
Highway flooding (non-trunk roads)	Projects, Water and Flood Risk Management Team	Report flooding online or call 0333 200 6981.
Main river, reservoir and coastal flooding	Environment Agency	Call the general enquiries line on 03708 506 506. Alternatively, call Floodline on 0345 988 1188. The Environment Agency can also be emailed at enquiries@environment-agency.gov.uk.
Request sandbags	Streetpride - please read the Sandbag policy before calling.	Phone 0333 200 6981
Sewer or water main flooding	Severn Trent Water	Phone: 0800 783 4444
Highway water (trunk roads)	Highways England	Call 0300 123 5000 or email:info@highwaysengland.co.uk.
Water pollution incidents	Environment Agency	Call the incident hotline on 0800 807 060.
Development control (queries related to new developments and strategic planning)	Development Control	Call 01332 640795 or email developmentcontrol@derby.gov.uk.
Watercourse blockages and maintenance	Riparian Landowner (private individual) or for advice contact the Projects, Water and Flood Risk Management Team	This issue is a matter for the private riparian landowner to address. However for advice, email flooddefence@derby.gov.uk.