Council Tax and business rates phone lines

The telephone service for Council Tax and business rates will be unavailable on Wednesday 12 March. You can still contact us online to tell us of any changes in circumstances, make a payment arrangement or make a payment. Our telephone service will resume on Thursday 13 March.

Aids and equipment to support independent living

Medequip

Medequip provides the Community Equipment Loan Service for Derby City Council and NHS Derby & Derbyshire.

Equipment is provided on loan following an assessment by a health or social care professional.

Returning equipment

If you no longer need the equipment loaned to you, Medequip offers a free collection service to ensure it can be recycled and help others in need. You can also return items at designated equipment return points at your convenience.

To learn more, visit the Medequip website - Derby City: Returning Equipment or contact Medequip’s Derby City Customer Service Team, telephone 01773 604426 or email derbycity@medequip-uk.com.

Self-care

If you would rather order equipment from the comfort of your home, Medequip has an online retail store with a choice of more than 4000 products from over 100 leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. You can also request a free product catalogue.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit website - Manage at Home: Conditions for VAT Relief for disabled people.

Priority support for power cuts

If you rely on any equipment which runs on mains electricity, such as a stairlift, toilet raiser, or sensor, you can register for priority support during a power cut. Western Power Distribution, which maintains all electricity cables for the Midlands, have a form you can fill in or you can telephone them on 0845 724 0240.

What if I need my house adapted?

An adaptation is any work that requires altering your home, like fitting a grab rail or stairlift.

If you feel your home needs adapting, you can get in touch with us. Depending on your circumstances, an occupational therapist will arrange an assessment to see what would make your day to day life easier.

Any minor adaptations are free, but making major adaptations might cost money. This depends on whether you are able to get a Disabled Facilities Grant, and if you own your home or live in rented accommodation.