Carelink
Carelink is a telephone-based monitoring service provider.
Our personal alarms and pendants help you maintain your independence while also knowing that help is available if needed.
At Carelink we have caring well trained staff to take your call 24 hours a day, every day of the year. Alternatively, we can provide equipment that will send an alert to a designated mobile, on-site carer, or if you require it, a relative.
For more information about the telecare equiement we provide, please read the Carelink brochure.
What services can you provide?
Trained operators will answer your calls, and get the most appropriate help to you. This could be from relatives, neighbours, your GP, or emergency services.
Carelink also has a team of responders who can come to your assistance as well as get in touch with your named contacts.
Our responders can:
- safely lift you if you have fallen, using special equipment
- check on you if there are concerns about your wellbeing
- arrange access for emergency services.
One of our dedicated staff is always available to discuss our services. For more information on services available, have a look at the Carelink information pack.
Who is Carelink for?
Anyone in Derby can get Carelink. It doesn’t matter if you rent or own your home.
Carelink can help if you:
- live alone
- have physical disabilities
- have sensory impairment
- are forgetful or confused
- have learning disabilities
- are at risk of violence or abuse
- are at risk of falling
- are concerned about bogus callers
- have dementia which gets worse at night (called ‘sundowning’).
More information can be found in our Carelink leaflet.
How much does Carelink cost?
Carelink costs from £6.45 a week. This gets you a pendant alarm and access to the contact centre, depending on the level of service. There is no extra charge for installing the equipment.
For more detailed information on the cost of equipment we can provide, please refer to our Carelink charges.
Get in touch
To find out more about Carelink, please fill in our contact form.
To apply for somone else, please fill in the Carelink and Telecare referral form and email it to: carelink@derby.gov.uk.
Priority support for power cuts
If you rely on any equipment which runs on mains electricity, such as a stairlift, toilet raiser, or sensor, you can register for priority support during a power cut. Western Power Distribution, who maintain all electricity cables for the Midlands, have a form you can fill in or you can telephone: 0845 724 0240.