Skip to content
About cookies on this site

This website uses cookies to improve your experience and analyse information on site performance and usage. Learn more about how we use cookies.

myAccount
Derby City Council logo
myAccount

Services Menu

  • Advice and benefits
  • Business
  • Community and living
  • Council and democracy
  • Education and learning
  • Environment and planning
  • Health and social care
  • Housing
  • Leisure and culture
  • Licensing
  • Maps
  • Trading Standards and environmental health
  • Transport and streets
  • Jobs and careers
  • News
  • Apply
  • Book
  • Pay
  • Report
  • Apply
  • Book
  • Pay
  • Report
  • Home
  • Health and social care
  • Adult social care - Your Life Your Choice
  • Support from adult social care
  • Social care out of hours

Social care out of hours

Where can I get social care support in an emergency out of office hours?

Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.

It operates:

  • Monday to Friday from 5pm to 9am
  • on weekends and Bank Holidays - 24 hours a day.

Contact Care Line by:

  • telephone: 01332 956606
  • minicom: 01332 785642
  • People who are hard of hearing or Deaf please email DCCcareLine@derby.gov.uk or text 07812 300177

What support can Care Line give?

It may be able to give help to:

  • children and families
  • older people
  • people with mental health problems
  • disabled people
  • homeless people
  • people who are at risk of domestic violence
  • other vulnerable people.

Calls to Care Line are dealt with, where required, by a qualified social care worker. If the line is busy, you can leave a message and the worker will ring you back as soon as possible.

Most of Care Line’s work is done by telephone, but sometimes workers may need to visit you.

When the social care worker is out of the office, calls are diverted to a message-taking service. There may be a delay, but your message will be dealt with as soon as possible.

Care Line's role is to make people safe until the next working day. Daytime workers may need to become involved to follow up on a problem that has been dealt with by Care Line at night or over a weekend. Information will be passed to them to let them know what has happened.

Where can I get social care support during office hours?

Contact us during office hours (9am to 5pm, Monday to Friday, not on public holidays) for social care support:

  • for adults - telephone 01332 640777
  • for children and young people under the age of 18 - telephone 01332 641172.
Previous
Next
  • Jargon buster
  • What is adult social care?
  • Assessment for adult social care
  • Advocacy - someone to speak on your behalf
  • Financial assessment
  • Support plans and personal budgets
  • Prepaid cards for direct payments
  • Social care out of hours
  • Training services - adult social care
  • Adult social care complaints
  • Moving house and moving care
  • Health and wellbeing
  • Information for adult social care organisations
  • Safeguarding adults

Sign up for news updates

Derby City Council logo
  • Accessibility
  • Terms
  • Contact
  • Cookies
  • Privacy
  • Language
  • Jobs
  • Maps
Link to Twitter account Link to Facebook account Link to YouTube account Link to Instagram account

©  Derby City Council   Designed by Jadu

Cookies used on the site are categorized into 'necessary' and 'analytical'. You can read about each category and allow or deny some or all of them. You can see a list of cookies assigned to each category and detailed information on the cookies page.

Necessary cookies
Some cookies are required to provide core functionality. The website won't function properly without these cookies and they are enabled by default and cannot be disabled.
Analytical cookies
Analytical cookies help us improve our website by collecting and reporting information on its usage.