We’ll set up a prepaid card account for you.

Your direct payment as agreed in your support plan will be paid in advance straight into the account.

You can use the account to pay for services that meet your needs.

If you receive your personal budget as a direct payment on a pre-paid card account, please arrange to pay your assessed financial contribution directly into your pre-paid card account.

You can arrange to do this by setting up a payment method such as a standing order or a direct debit from your personal account. This will ensure you have sufficient funds in your pre-paid card account to pay for care as outlined in your support plan.

If you pay every four weeks, Direct Debit is an easy way to pay. You’ll get the form to set up a Direct Debit the first time we write to tell you what you need to pay.

Download a new form here. Please make sure you write your 7-digit customer reference number on the form when you fill it in.

We will let you know when we will collect your payments in a letter.

Contact us if you would like to pay with your debit card or credit card.