Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

Pest control: frequently asked questions

Why should you choose our Pest Management Services?

we only use trained and qualified pest control staff. All our pest control technicians hold the Royal Society for Public Health Certificate in Pest Control
we only carry out the most appropriate method of treatment for your problem and will not carry out any unnecessary work
all our work complies with current health and safety requirements and industry best practice
we only use safe, modern treatments that are approved for use in the UK.
we can offer one-off treatments or ongoing contracts for businesses, all at affordable prices.

What can I do to prevent pest infestation?

never leave waste or food items out
ensure all rubbish is securely contained where pests cannot get to it
maintain your drainage system properly - repair broken pipes and covers.

What pests don’t you treat?

ants (in domestic premises)
bees
flies (except cluster flies)
foxes
garden pests
lice
mites
pigeons and other birds (in domestic premises)
spiders
woodlice
woodworm.

If you want any other pest infestations removing, you will need to contact a private pest control company.

We would recommend that you:

get at least three quotes
make sure you know whether the charge is fixed or by the hour
ask if there is a guarantee for the work.

Will you be able to identify the insect I have found?

We offer a household insect identification service.

Please email photographs to the Pest Control Team, providing as much supporting information as possible including:

a clear photograph of the insect
are you or your family being bitten
what room(s) are the insects being found in
location of the insect i.e. carpet, kitchen cupboards
include a ruler or object to provide a size guide.

What should I do if I have a bee swarm?

In the case of a bee swarm the most appropriate method of control is the safe removal of the swarm to a hive by an experienced beekeeper.

We do not provide this service, but the British Bee Keepers Association website has lots of useful information and a local bee keeper finder tool.

Do you provide any products for DIY use?

No. You can find these products in any large DIY store or pet shops.

Always read the label before use.

Will you remove dead rats or mice?

We will only remove them if we are treating for the pests at your premises.