Consumer rights

Consumer rights are what the law says consumers are entitled to expect when buying goods or services.  These include:

• goods being of satisfactory quality
• goods being as described
• goods being fit for any purpose they were supplied for
• services and installations being carried out with reasonable care and skill
• services and installations being carried out within a reasonable time, where it is not already agreed
• services and installations being carried out for a reasonable price, where it is not already agreed.

If you are a trader selling goods or services to consumers, you need to be aware of these rights as you may need to provide a remedy if something goes wrong.  If you refuse to provide a remedy a consumer is entitled to, you are not trading fairly.

Where can I get more information?

Guidance on good practice and consumer contracts has been published by the Chartered Trading Standards Institute and is designed for traders to understand the law when supplying goods or services.