Council Tax and business rates phone lines

The telephone service for Council Tax and business rates will be unavailable on Tuesday 3 December. You can still contact us online to tell us of any changes in circumstances, make a payment arrangement or make a payment. Our telephone service will resume on Wednesday 4 December

Why listen to the voice of children and young people?

Derby City Council and our partners have a legal duty to make sure that we provide children and young people in Derby with an opportunity to have their say.

This duty covers all children and young people; from those attending schools to those who may be receiving a specific service.

All Councils have a duty to listen to children and young people but we want to do more than just ‘ticking a box’. We strive to do more by, where possible, doing something about what they tell us. There are many mutual benefits with this:

Services delivered will be child-centred that meets each child and young person’s individual needs.
If they feel what they say matters this will build their confidence and self-esteem.
There will be opportunities to learn new skills.
They will become potential active citizens and engage in democracy.
The outcomes for children and young people will improve.
We will develop services that are ‘fit for purpose’
Their imagination and 'out of the box' perspective will mean service design and delivery will be ‘innovative’.
They will feel respected and valued.

Are you Listening?

View a short film titled 'Was not Heard' which talks about the importance of listening to the voices of children and young people.

Warning: Please be aware the video contains flickering and flashing images which may be unsuitable for people with conditions such as photo-sensitive epilepsy.