Council Tax and business rates phone lines

The telephone service for Council Tax and business rates will be unavailable on Friday 4 October. You can still contact us online to tell us of any changes in circumstances, make a payment arrangement or make a payment. Our telephone service will resume on Monday 7 October.

Collision recovery

Derby City Council has the right to collect all monies owed as a result of a vehicle collision with any street furniture within Derby.

If we have contacted you, this is because we hold you accountable as the registered vehicle keeper and therefore liable for payment.

Pay your Penalty Charge Notice

My insurance company will be paying

Email revenueprotection@derby.gov.uk with details of your insurance company and policy number. Please ensure you include your personal details in the email so that we can identify your case.

I can't afford to pay in one go

If you will struggle to make a payment in full, complete our online form.

I dispute being at fault

Email revenueprotection@derby.gov.uk with details of your dispute and include any documents that will support your claim. This allows us to fully investigate the matter. Make sure you include your case reference number - this will start with 'DR'.

I need time to pay

Email revenueprotection@derby.gov.uk with your proposal for payment. Make sure you include your case reference number - this will start with 'DR'.