Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

How to challenge a Penalty Charge Notice

By law, you must challenge your Penalty Charge Notice (PCN) in writing. This can be online or by post. We can't accept challenges over the telephone.

Before you decide to challenge your PCN, please take a look at our advice pages which offer help for each contravention code. You can find your contravention code on your PCN.

When submitting your challenge, please supply copies of any supporting evidence. You will also need to fully explain your reason for challenging the PCN.

You will need to quote:

the PCN number (DR xxxx xxxx)
the vehicle registration number
your address
your telephone or mobile number.