Bin collections

Residents who are due to have brown bins emptied on Friday 22 November should leave these out for collection as normal. If we are unable to empty your brown bin, we will attempt to return next week. For more information, visit our Missed bins page.

A Blue Badge does not provide you with an exemption to stop on a bus stop clearway. This is explained in the Blue Badge disabled booklet given to you with your Blue Badge, to remind you of where your Blue Badge allows you to park.

You are therefore liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

You are not allowed to load or unload in a bus stop and you should have sought an alternative place to load or unload your vehicle where the restrictions allow you to do so.

You are therefore liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

You are not allowed to stop or wait for any reason in a bus stop clearway.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

If you were involved in a medical emergency, we may consider your challenge.

You will need to provide us with a formal letter from a health professional that treated you or a passenger directly after the event.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention.

You will need to provide:

  • your vehicle registration number
  • DR reference number printed on the PCN which was issued the second time.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

If you believe that your vehicle is a minibus or you have a valid hackney carriage licence and are therefore allowed to operate in bus stops, we may consider your challenge. 

A vehicle is classed as a minibus if:

  • the vehicle can carry between 9 and 16 passengers
  • you have a valid hackney carriage licence.

You will need to provide proof that your that vehicle is classed as a minibus. We require the following evidence:

  • a copy of your valid hackney carriage licence
  • a log book.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

If your vehicle is a private hire vehicle, you are liable for the Penalty Charge Notice (PCN) as there is no exemption for private hire vehicles to travel in a bus stop.

If you are a hackney carriage, we may consider your challenge. You will need to provide:

  • a copy of your valid hackney carriage licence.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 21 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 21 days, you pay the original penalty charge on the notice.