Missed bins
Outstanding missed streets
If your bin is missed, please check this page for updates and advice.
Bins on these streets could not be emptied. We will attempt to return to collect these bins as soon as possible.
Please leave them out for collection.
Last updated: 5:40pm on Tuesday 17 September.
Black bins
Abbey Street
Bramfield Avenue
Churchside Walk
Edenso Square
Farm Street
Garden Lodge Close
Greenwich Drive North
Leicester Street
Lonsdale Place
Palmerston Street
Parliament Street
Porter Road
Powell Street
St Swithins Close
Stanley Street
Sun Street
Uttoxeter New Road
Blue bins
Abney Close
Anstey Court
Appledore Drive
Ashcombe Gardens
Atworth Grove
Balmoral Close
Barf Close
Bickley Moss
Blencartha Drive
Bradwell Close
Bridgeness Road
Brunton Close
Catterick Drive
Chantry Close
Chelmsford Close
Chesterford Court
Chilson Drive
Comfrey Close
Constable Avenue
Constable Lane
Cranberry Grove
Cranhill Close
Denver Road
Drysdale Road
Eastwood Avenue
Eastwood Drive
Frapton Gardens
Golf Close
Greenway Drive
Grosvenor Drive
Harrington Road
Haven Baulk Lane
Hebden Close
Hedgevale Close
Hill Chrest Road
Holly Court
Hollybrook Way
Holmesfield Drive
Hoylake Court
Ivyleaf Way
Kilnsey Court
Kipling Drive
Little Lomgstone Close
Little Woodbury Drive
Lydstep Close
Malham Road
Malvern Close
Manor Avenue
Manor Road
Marfleet Close
Meadow Brook Close
Meadowlark Grove
Middleton Avenue
Middleton Drive
Mondello Drive
Newcrest Close
North Street
Olton Road
Owlers Lane
Oydon Close
Pillar Court
Pinecroft Court
Pineview Gardens
Princes Drive
Queens Drive
Roseberry Court
Rosemoor Lane
Rossington Drive
Rothwell Road
Russet Close
Saffron Drive
Sedgebrook Close
Shannon Square
Snelston Crescent
Stanage Green
Starcross Court
Summerville Close
The Hollow
Thurlow Court
Upchurch Close
Wade Avenue
Wade Street
Wansfell Close
Watermint Close
Wayfaring Road
Wendover Close
Whyteleafe Grove
Wintergreen Drive
Woodale Close
Brown bins
Abney Close
Alma Heights
Arundel Avenue
Bath Road
Beech Walk
Bishop Lonsdale Way
Blencathra Drive
Bowland Close
Bradwell Close
Brierfield Way
Bristol Drive
Broughton Avenue
Burlington Way
Burton Road
Carnforth Close
Cavendish Way
Downham Close
Edale Avenue
Gable Court
Glebe Rise
Hardwick Drive
Hartington Way
Holmesfield Drive
Kingswood Place
Lime Walk
Limegate Mews
Little Longstone Close
Lodge Way
Marshaw Close
Mostyn Avenue
Newton Green
Normanton Lane
Park Drive
Park Lane
Pendlebury Drive
Pillar Court
Poppyfields Drive
Portland Close
Shaldon Drive
Skiddaw Drive
Slaidburn Close
South Avenue
Springdale Court
Stanage Green
Station Road
The Grove
Uttoxeter Road
Valley Road
Wade Drive
Warwick Avenue
Wells Road
Willow Tree Court
Why we have been unable to collect your bin
Collections may be missed by us for a number of reasons:
- restricted access to your road
- bad weather, badly parked vehicles or roadworks can restrict access to bins sometimes
- our vehicle may have broken down and your collection may take place later than usual
- a genuine mistake; each crew empties over 1,000 bins per day, sometimes a bin may be missed by accident.
If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow.
What to check before you report a missed bin
- Have you put the right bin out on the right day? Please check the bin day look-up tool.
- Was your bin out at 6:30am? Collections start from 6:30am so please ensure your bins are presented no later than this time on collection day.
- Is it after 4pm on your collection day? We collect bins until 4pm so we may not have got to your street yet.
- Do you have an assisted collection? Could we get access to your bin from 6:30am?
- Does your bin have an information tag on it? If so, we have missed it for a reason outlined on the tag:
- Is it very heavy? Our bin-lifts cannot lift very heavy bins.
- Is it overloaded and the lid not closed flat? Have you placed extra bags on top or next to your bin? If your blue or black bin is heavy or overloaded, make sure you are washing and squashing your recycling to fit more in your blue bin. We may be able to help by offering an additional bin.
- Have you put the wrong items in your bin?
Unfortunately, we are unable to return and empty your bin for any these reasons.
Even if the missed bins was as a result of a mistake by a resident, we are unable to return as we do not have the vehicles or crews spare to carry out this work.
Any excess or additional waste can be taken to Raynesway Household Waste and Recycling (HWRC) site.
Please take steps to ensure that we can empty your bin on your next scheduled collection as we won't be able to return any sooner.
How to report a missed bin
If you think we have genuinely missed your bin, please complete our missed bin online form.
Generally, we empty missed bins Tuesday to Friday and we aim to return within two working days.