Our policies and procedures

This part of the publication scheme covers our policies and procedures - current written protocols, policies and procedures for delivering our services and responsibilities.

Information	Description	Updated
Charging regimes and policies	Details of any statutory charging regimes: Access to Information Charging Schedule 2023-24‌ Planning application fees Planning pre-application fees Personal Search of the Local Land Charges Register Information for local search enquiries	Annually
Customer comment, compliment or complaint	Information about how to complain about our services.	Annually
Customer services standards	Our standards for providing services to the council's customers	Annually
Freedom of Information and Environmental Information Regulations policy	Details about Freedom of Information and Environmental Information Regulations policy version 4 and FOI and EIR Complaints Procedure.	Annually
Pay policy statements‌	Current pay and reward policy.	Annually
Policies and procedures about the recruitment and employment of staff	Recruitment and employment information	Annually
Policies and procedures for conducting council business	Our constitution is a number of documents that sets out the basic principles for how we operate.	Annually

Who do I contact if I have a query?

If your query is about the information published, please use the link listed and refer to the contact details for the service.

If your query is about information that is not listed or out of date, please contact Information Governance.

Is any other information published?

More information is published on the following pages: